Patient Guide

Guidelines for Patients and Bystanders

// VISITING TIME //

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7:00 am - 8:30 pm / 12:00 pm - 2:00 pm / 4:00 pm - 8:00 pm

Intensive Care Unit (only one visitor allowed) : 11:00 am

No visitors will be allowed to any rooms or wards before or after the above mentioned visiting hours.

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1. Visitors are requested to spend the least time possible with patients and kindly allow them to rest.

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2. Visitors kindly refrain from sharing food with patients. Doing so may get you exposed to bacteria from the hospital environment.

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3. Kindly do not entertain people visiting patients just out of courtesy

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All well-wishers of the patients are requested to cooperate with the hospital visiting hours. Never take children to hospital for visiting patients.

 

 


// CANTEEN WORKING HOURS //

Breakfast / From 6.00 am to 10.30 am

Lunch / From 12.00 pm to 2.30 pm

Evening Tea / From 3.30 pm to 5.30 pm

Dinner / From 6.30 pm to 8.00 pm

 

 


// PRAYER AND RITUALS //

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1. Holy mass will be conducted at the hospital chapel everyday morning at 6.30 am and on Sundays at 7.30 am.

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2. Facilities for performing confession, holy mass and patient salving are open 24 hours. People in need of holy ritual may contact the nursing station.

 


// GENERAL RULES //

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1 // Cooperate with us to keep the hospital and premises clean.

2 // Only one bystander is enough with the patient when the doctor comes to visit during patient rounds (Remaining are requested to leave the room for making the consultation easy).

3 // If you are eligible for any type of insurance privileges, kindly submit documents proving identity and policy copy on information desk within 24 hours of admitting.

4 // If any amendments are required in the name, address or age entered in hospital documents, kindly contact the medical records officer with necessary documents validating the changes.

5 // Pharmacy, laboratory, ICU, public telephone booth and information desk facilities are available 24 hours.

6 // Doctor's permission is required for accommodating more than one bystander along with the patients. Charges will be applicable for additional bystanders.

7 // Patients are supposed to keep the ID band issued till the time of discharge.

8 // Advance amount for services such as admissions and operation must be paid on time and the receipts must be kept safe.

9 // Penalty will be incurred for washing clothes inside wards and rooms.

10 // If any devices inside the room/ward is not functioning properly immediately inform the ward-in-charge.

11 // Return the bystander pass issued during patient admission back at the cash counter on patient discharge. Else penalty will be charged.

 


// DURING DISCHARGE ////

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1. At least 3 hours is required for completing formalities after the doctor discharge the patient. Kindly contact the head nurse to get the approximate discharge amount.

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2. Contact the cash counter for discharge bill. Please make sure to clear all the bills before the patient leave.

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3. Contact the Public Relations Officer for availing ambulance and taxi facilities.

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4. Our staffs are not interested in any kind of gifts other than kind words and a warm smile.

 


// HOSPITAL HELP DESK: 0484 2495250, 2497244 //

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You will get assistance to contact with any department or rooms through these numbers.

 


// OTHER HOSPITAL FACILITIES //

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Coffee shop // Public telephone booth // Fax // Photostat

 


// ARE YOU SATISFIED? //

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1. If you are satisfied with our services, kindly inform that to our customer care department before leaving the hospital.

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2. You may give us your feedback written or directly to our complaints management cell or drop it in our suggestion box. You will get a satisfactory response within 48 hours.

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